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Admissions
– Assists with questions about your enrollment in college.
Registrars
– Assist with questions related to registration in courses or about your
grades or attendance. Registrars often provide student transcripts and are the
person to contact
in case you need to change your schedule.
Financial Aid Personnel
– These employees provide information about your
financial aid or payment arrangements. You can also contact them if you have
questions about
tuition obligations.
Student Services
– Student Service personnel are sometimes called academic
advisors.
They assist students in finding solutions to issues that are impacting your
ability to
succeed in school. Perhaps you are having issues with a course and
need to set up
tutoring or maybe you have hit a wall and need ideas to get
back on track.
Librarian
– Most schools will have a librarian to assist students with research. The
librarian can recommend scholarly articles for your research papers.
Technical support
– For online students, having access to technical support
personnel is critical. These employees can troubleshoot computer difficulties with
the
LMS and help you navigate the online system.
Section 7 – Becoming An Effective Online Student
Getting help online
As an online student, you have access to a whole host of support personnel. It is
critical that you are proactive in asking for assistance. Don’t wait until you fall
behind. The staff will be able to provide you with more options if you proactively
communicate with them.
The contact information for these staff people, as well as others, will be located in the
LMS. Copy the contact information and put it in your cell phone or school binder so
that you have access to that information even when you are not online.
In addition to your instructor, your school employs the following people who are here
to assist you.
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