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Situation
Preferred
Leadership Style
Justification for the Style
You were just assigned to lead a team to
quickly finalize the new employee
manual that is due in a week. The
people on your team do not have
Human Resources or writing experience,
but they are motivated to complete this
project due to the fact that the current
manual is so out of date.
You are leading a group of customer
service representatives. Their previous
manager told you that they responded
well when he had contests to reward the
representatives who provided the most
accurate product knowledge and got
the highest customer ratings.
You were chosen to mentor a team of
managers-in-training. Each one has
strengths and weaknesses. With some
individual attention, you are certain that
you can make them exceptional
managers.
You have had the opportunity to work
with this group of team members before,
when you were opening a new store
location. They did a great job and you
trust their ability to select the next
location. They can’t wait to get started.
You have been asked to put together a
new team of real estate agents that
reside throughout the region. These
individuals have never been put on a
team, but the agency believes that they
will perform better if they learn best
practices from you and other successful
agents.
You have been asked to lead a team
that is investigating the uses for a new
pharmaceutical drug. The structured
drug trials are confidential and the team
members are not privy to many details
because of the nature of the study.
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Section 9 – Working in Teams
Leadership Styles
Review each situation and determine which leadership style (Coaching, Supporting,
Empowering, Directing) would yield the best outcome. There may be more than one style
that is effective, so be sure to justify your selection.