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Appropriate Language
Revise the sentences that follow without using jargon or slang.
Example: He is totally trippin.
He is being unrealistic.
She has all of that coin in her pocket.
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It takes time to learn the setup around here.
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He didn’t have the guts to try it.
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I’m not down with that.
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There ain’t nothing wrong with this.
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Managing Conflict
Now that you’ve learned about cultural diversity, you can better understand why
conflict
arises when there’s a breakdown in communication. There are various reasons
for this, and several have already been discussed (e.g., cultural differences, assumptions,
stereotyping and so forth.) Let’s focus on ways to improve your communication
.
Improving Communication
Be more accepting
We usually want others to be accepting of our ideas and thoughts, even when they might
not be clear to the other person. Try to do the same.
Be attentive
Most of us like to think that what we are talking about is important or at least meaningful.
Paying attention to the person speaking “says” that you’re listening.
Listen between the lines
If you pay attention to the nonverbal signals as well as the words, you have a better
opportunity of understanding the full message.
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Section 10 – Cultural Diversity & Conflict Resolution